Ensuring Your Business Survives the Pandemic

It’s no lie that 2020 has been challenging for all of us. The current Global Pandemic has led to many businesses being hit hard by these difficult and uncertain times due to the State of Emergency and lockdown restrictions.

However, one thing is for certain – restrictions will gradually be eased, and the public will need their clothes dry cleaned again. The next hurdle moving into the future will be defining the ‘new normal’.

Now is the time to take a critical look at your business and find the opportunities available to you to ensure your business survives this pandemic and emerges on the other side stronger than ever before.

Find the opportunities

It’s never nice to capitalise on events such as this, but they can also be a wakeup call to reconsider how you have been doing business. In this case, is your business model able to survive the changes that will come from the COVID-19 pandemic? How do you foresee your customers behaving moving forward? What will and won’t matter to them? What can you do better, more efficiently?

Dhoby can provide you an opportunity to offer your services online and a new way to connect with your customers.

How do you foresee your existing and potential customers behaving moving forward?

Within the current climate and the inevitable recession approaching, it is imperative to reconsider your business strategy and adapt accordingly.

Customers will now be taking to the internet to seek alternatives for services that have previously been conducted face to face.

In order to ensure your business keeps up with the ‘new normal’, it would be wise to lead the way and be at the forefront of the tech wave in your industry.

Dhoby connects your business with customers, existing and new, and provides the option to have dry cleaning completed without having to leave home. Dhoby offers convenience and security at the touch of your fingertips.

Stay ahead of the curve

In today’s ever-evolving tech scene, businesses ought to better position themselves to stay on top of trends and customers’ needs.

In the last several months, we have also seen a paradigm shift where safety is now at the forefront of people’s minds and tend to favour this coupled with convenience over having to leave their home.

Current trends show that businesses that have leaned towards delivery options have stayed afloat during this challenging time. More consumers are starting to realise the benefits of having services rendered in the confines of their homes, rather than spending time travelling to run errands. If this is not considered as part of your business strategy, you could be put at a disadvantage.

If you told someone who appears to be on the fence about using a dry cleaning service that they can get their clothes picked up, cleaned and returned to them with the press of a few buttons, they’d very likely be enticed to hear more.

Retain customers, existing and new

Customer retention is the new customer acquisition. Once you have a new customer, how do you keep them coming back for more? After all, their business is what makes your business succeed.

When you’re offering a great service at a great price, the only reason why customer retention would be lower than expected is lack of convenience. Sometimes people just don’t feel like getting their dry cleaning done on a weekend. Let’s be honest, it can be a mundane task at times. In the midst of a pandemic, people are even less inclined to leave home, which is where Dhoby hopes to provide a solution. We will take care of the mundane for your customers, thus Improving your retention.

Repeat customers are the bread and butter of any business, and at Dhoby, we can offer your new and loyal customers never-seen-before convenience at their fingertips. We will pick up a customer’s dry cleaning, bring it to you, and return it to them once the items are serviced.

Level the playing field

Thanks to tech and mobile app advancements in the past few years, we are seeing several services coming to life that offer a pick-up/drop-off dry cleaning service, completed at centralised warehouses owned by said services. The need for such convenience is clearly there, and these services are trying to fill this space.

Here at Dhoby, we’ve decided to do things slightly differently – we too want to fill this space, but with your business involved as well. Let us help you level the playing field and stay ahead of the competition. We want you to succeed, and we want to enable your business to thrive with the relevance, care and convenience that we’ll bring to the table. Whilst we won’t ever rely on centralised dry cleaning warehouses, we will rely on your skills and expertise as established businesses to deliver a customer experience like no other.